LiveAgent

LiveAgent is a cloud help-desk and live-chat platform built since 2006 by Quality Unit, headquartered in Bratislava, Slovakia, with additional offices in Kyiv and Wilmington, Delaware. It combines ticketing, a fast live-chat widget, a built-in cloud call centre with IVR and recording, social channels (Facebook, Instagram, X, WhatsApp, Viber), a customer portal and knowledge base, plus SLA, automation, reporting, gamification, AI assistants and 200+ integrations. A free plan is available; paid tiers start at USD 15 per agent per month (Small Business) and rise to USD 69 per agent per month (Enterprise) on annual billing.