parloa

Parloa is a Berlin-based contact-centre AI vendor founded in 2018, with a second German office in Munich, building an "AI Agent Management Platform" for large enterprises to automate customer chat and voice interactions. Its voice-first agents speak naturally with real-time translation across 35+ languages and speech support in 130+ languages, integrating with Salesforce, Microsoft, Genesys and Verint. The platform is certified to ISO 27001:2022, ISO 17442:2020, SOC 2 Type I/II, PCI DSS, HIPAA, GDPR and DORA. Pricing is custom-quoted with no free trial, typically starting around USD 300,000 per year for enterprise deployments.